Returns
Time to decide
Have a question about your Clara Montell selection? Start with the item and your order details.
60-day request window
You may request a return within 60 days after delivery. A return request starts the process; obtain the return instructions before sending an item.
What to include
- Your order number and the item you would like to return.
- The color and size of the item, so the exact variant can be identified.
- A description and photographs if the item arrived damaged or differs from what you ordered.
Use the supplied return instructions
Send items only to the destination provided for your return. Confirm the return address, postage costs and item-condition requirements before sending your parcel.